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Alternative Dispute Resolution

In case of dispute, we advise that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or on the online Consumer Dispute Resolution entities identified in the website http://webgate.ec.europa.eu/odr.

The currently existing Alternative Dispute Resolution entities are as follows:

– CNIACC – National Center for Information and Consumption Disputes Arbitration
Generic Competency.
Email address: cniacc@unl.pt
Website: http://www.artitragemdeconsumo.org

– Algarve Consumption Conflict Information, Measurement and Arbitration Center.
Geographic area coverage: signed contracts in the District of Faro.
Email address: support@consumidoronline.pt
Website: http://www.consumidoronline.pt

– Coimbra Consumption Conflict Arbitration Center.
– Geographic area coverage: signed contracts in the counties of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua e Vila Nova de Poiares
Email address: geraç@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com

– Lisbon Consumption Conflict Arbitration Center.
Geographic area coverage: signed contracts in Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita,
Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
Email address: juridico@centroarbitragemlisboa.pt //
director@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt

– Porto Arbitration and Consumption Information Center
Geographic area coverage: Porto Metropolitan Area, Arouca, Espinho, Gondomar, Maia, Matosinhosm Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da
Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email address: cicap@mail.telepac.pt
Website: http://www.cicap.pt

– Vale do Ave Consumption and Arbitration Center / Arbitration Court
Geographic area coverage: Signed contracts in the counties of Cabeceiras de Basto, Fafe, Feigueiras, Guimarães, Póvoa do Lanhoso, Póvoa de Varzim, Santo Tirso,
Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.
Email address: triave@gmail.com
Website: http://www.triave.pt

– CIAB – Consumption Information, Arbitration and Conflict Center
Geographic area coverage: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa
do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
– Email address: geral@ciab.pt
Website: http://www.ciab.pt

– Madeira Consumption and Conflict Arbitration Center
Email address: centroarbitragem.sras@gov-madeira.pt
Website: http://www.srrh.gov-madeira-pt

Alternative Dispute Resolution

In case of dispute, we advise that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or on the online Consumer Dispute Resolution entities identified in the website http://webgate.ec.europa.eu/odr.

The currently existing Alternative Dispute Resolution entities are as follows:

– CNIACC – National Center for Information and Consumption Disputes Arbitration
Generic Competency.
Email address: cniacc@unl.pt
Website: http://www.artitragemdeconsumo.org

– Algarve Consumption Conflict Information, Measurement and Arbitration Center.
Geographic area coverage: signed contracts in the District of Faro.
Email address: support@consumidoronline.pt
Website: http://www.consumidoronline.pt

– Coimbra Consumption Conflict Arbitration Center.
– Geographic area coverage: signed contracts in the counties of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua e Vila Nova de Poiares
Email address: geraç@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com

– Lisbon Consumption Conflict Arbitration Center.
Geographic area coverage: signed contracts in Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita,
Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
Email address: juridico@centroarbitragemlisboa.pt //
director@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt

– Porto Arbitration and Consumption Information Center
Geographic area coverage: Porto Metropolitan Area, Arouca, Espinho, Gondomar, Maia, Matosinhosm Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da
Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email address: cicap@mail.telepac.pt
Website: http://www.cicap.pt

– Vale do Ave Consumption and Arbitration Center / Arbitration Court
Geographic area coverage: Signed contracts in the counties of Cabeceiras de Basto, Fafe, Feigueiras, Guimarães, Póvoa do Lanhoso, Póvoa de Varzim, Santo Tirso,
Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.
Email address: triave@gmail.com
Website: http://www.triave.pt

– CIAB – Consumption Information, Arbitration and Conflict Center
Geographic area coverage: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa
do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
– Email address: geral@ciab.pt
Website: http://www.ciab.pt

– Madeira Consumption and Conflict Arbitration Center
Email address: centroarbitragem.sras@gov-madeira.pt
Website: http://www.srrh.gov-madeira-pt

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